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Two Questions – Voice Heard From Donna Davis  All voices need to be heard to ensure patients receive safe care. When my daughter was in hospital following emergency surgery I had an experience that I will never forget and it provides an action that all healthcare providers can use to ensure the voice of the person sitting at the bedside of their loved one is sought and heard.   Deidre’s surgery hadn’t gone exactly as planned but she was now on the ward recuperating. A nurse came in at shift change, introduced herself and asked her, “How are you feeling today, Deidre? Do you have any concerns?”...

Honesty is The Best Policy From Donna Davis  We are told as children that honesty is the best policy-things only get worse if you don’t tell the truth.  Communication with truth and transparency is the foundation that builds and maintains trust between healthcare providers and patients/families. If the truth is told from the onset when things go wrong, one doesn’t have to weigh their words carefully, dance around the issue or avoid a conversation. Future conversations are much easier and organic if the truth is told. We had an experience with this that we will never forget.   Our daughter...