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The View from Here – What patients and families need after a harmful incident 

Written by Patients for Patient Safety Canada on . Posted in E-learning, ENGLISH, Guide.

The View From Here The View From Here is a series of patient-informed resources that explores how patients, families, healthcare workers, and leaders can communicate openly, honestly, and compassionately following a patient safety incident. Developed from the lived experiences of harmed patients and families, these resources support healing, learning, and safer care for everyone involved. Advice for Leaders After a Patient Safety Incident Guidance from harmed patients and families on how healthcare leaders can respond with transparency, empathy, communication, and...

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Patients Engaging Government

Patients Engaging Government

Written by Patients for Patient Safety Canada on . Posted in Guide.

Patients Engaging Government; A guide for patient partners to advance patient safety As patients, we are important advocates for safer care because we have first-hand experiences in the healthcare system.  We are compelling spokespeople when we share our experiences and respectfully point out gaps, holes, concerns, or flaws that others might not see and may cause harm to patients. Patients Engaging Government was developed as a resource to assist PFPSC members and the public in their efforts to advocate for safer healthcare in Canada.   Through our understanding of...

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Engaging Patients in Patient Safety – a Canadian Guide

Engaging Patients in Patient Safety – a Canadian Guide

Written by Patients for Patient Safety Canada on . Posted in Guide.

When healthcare providers work closely with patients and their families, the healthcare system is safer, and patients have better experiences and health outcomes – as demonstrated by emerging evidence. Engaging Patients in Patient Safety – a Canadian Guide is packed with useful information written by and for patients, providers, and leaders. What does patient engagement look like?  Engagement work can be challenging and uncomfortable at first. But finding innovative ways to work together will benefit everyone.   Engagement with patients and families...

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Patient and Family Resource: Disclosure Principles Patient and Family Resource: Disclosure Principles

Patient and Family Resource: Disclosure Principles

Written by Patients for Patient Safety Canada on . Posted in Guide.

Patients and families expect honest, empathetic and respectful communication with their healthcare providers, especially when harm has occurred. Open disclosure helps the patient and their family, the healthcare providers involved and the organization heal and learn from the harm, which helps make the system safer for all. The rights of patients and their families When patients have been harmed, they expect a sincere apology and an explanation of what has happened. They also need to see that the organization has accepted responsibility and is initiating changes and implementing...

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